Planet Lighting - South Florida's Premiere - XYZ

Customer Service

Shipping & Delivery
We offer FREE SHIPPING: Most orders for merchandise over $500.00 will receive free ground shipping anywhere in United States. To get free shipping, all you need to do is fill your shopping cart with at least $500.00 worth of items, and you will receive Free Shipping on your order. Each item will display free shipping if available for that item. For all other countries your shipping charges will be displayed during the ordering process. For the Customer's protection, we ship only to the verified billing address of the Customer's credit card. Orders will be shipped promptly via UPS or FedEx Ground.

* Free shipping does not apply to selected manufacturers, sale items, and over sized or special order items. When applicable, these charges will be noted on the product page. Also only applies to domestic shipping. No international shipping applies to free shipping.

Privacy & Security
Planet Lighting + Living is committed to protecting the privacy of our customers and using customer information responsibly. Your e-mail address is used only when we are confirming your order or notifying you of additions, updates or news concerning our website. Planet Lighting + Living does not make your e-mail address available to any other companies. All transactions at our site are handled with the industry - standard Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the order form it is transmitted in an encrypted manner and decoded when it is submitted to our bank processor. This provides the most secure shopping environment for our valued customers at all times.
Returns & Replacements
Planet Lighting + Living is dedicated to providing our customers a superior shopping experience and is committed to your satisfaction. We offer a 100% refund on unused, never installed merchandise, excluding any shipping and handling costs; however, we are unable to accept returns on custom modifications, such as track heads with extensions, or on any special order item (any item or style not listed on our website). Also reserve the right to charge a 20% restocking fee. Any discounts or free shipping applied to your original order may be deducted from your return credit, with a minimum deduction of $12. For example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the greater of what we actually paid in shipping or $12. The customer is responsible for shipping the product back to Planet Lighting + Living. Items must be returned within 15 days of delivery and received by Planet Lighting + Living in new condition and in the original packaging, including outer boxes when applicable. If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, trackable shipping method to return items. We do not accept returns on light bulbs. Returns require prior authorization (in the form of a RMA number) which can be requested by e-mailing sales@planetlighting.net and items must be received by us within 10 calendar days from when we issue the RMA or you will not receive any credit for your return. Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message. We cannot accept returns without an RMA, so be sure to contact us before sending anything back. Defective Planet Lighting products may be repaired or exchanged for replacements during the five year manufacturer warranty period; contact us for warranty policies of any other manufacturers we carry.
Ordering
Secure ordering is guaranteed on our site: Secure Socket Layer (SSL) security is employed on this site. 128 Bit SSL is the defacto standard for e-commerce sites today. The technology encrypts, or scrambles, any sensitive information traveling over the Internet.
Pricing
Planet Lighting + Living makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.
Guarantee
"We guarantee your satisfaction – 100% of the time." Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 48 hours of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. Please see our returns policy for specific information. Managing home improvement projects can often be a challenging experience. Your choice of a supplier is very important to the success of your project. Our mission is to eliminate the hassles and offer you the largest selection of products, quick delivery, and expert sales assistance - the best possible shopping experience, period. When purchasing your decorative lighting products from us, you can rest assured that you are getting the best possible price. Fast, reliable delivery is crucial to keeping your project on schedule so we employ the latest technology and only the best shipping services to ensure the safe and timely delivery of your products. Of course, we are an authorized dealer for the products we sell and everything we sell is fully covered by manufacturer warranties.
Damaged Goods
Any product that is received damaged must be reported within 48 hours of receipt. Planet Lighting + Living will not accept responsibility for any damages not reported within this time frame. Upon receiving notification that your product is damaged, Planet Lighting + Living will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product until you receive instruction from Planet Lighting + Living. After the claims process has been completed, Planet Lighting + Living will send a replacement fixture at no cost to you. Failure to follow this procedure may result in a charge for the free replacement item.

Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shades at no additional charge. Should you wish to return a product that was received with broken glass or a dented shade, the standard return policy above will apply.

Cancelled Orders
You may cancel an order that has not been shipped unless it is a special order or customized product. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. All cancellations must be confirmed in writing or email by our returns department.
Defective Goods
Any product defects must be reported within 48 hours of you receiving your order. After 48 hours, Planet Lighting + Living will make every attempt to repair and/or replace your product. If you find your product to be defective, please contact Customer Service to coordinate repair and/or replacement. Please allow 3-5 business days to receive a Repair/Return Authorization. Planet Lighting + Living will be responsible for return shipping and the shipping of the replacement product and will send you return instructions accordingly. Please do not discard the defective product until you receive instructions from Planet Lighting + Living. Failure to return the defective product may result in a charge for the free replacement item. In addition, returned items that are found to be in working condition may not be eligible for a refund or may be subject to a restocking fee.

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